Return Policy

Effective Date: 07 Nov 2024

At Shri Swastik General Trading, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your electronic items, we offer a return policy based on the terms outlined below.

1. Eligibility for Return

We accept returns for electronic items under the following conditions:

• Returns are made within [X] days from the date of delivery.
• The product is unused, unopened, and in its original packaging.
• The product is defective or damaged upon arrival.
• The product is not a non-returnable item as listed below.

Non-Returnable Items

We do not accept returns for the following:

• Items that have been opened, used, or damaged after delivery (unless defective).
• Software, video games, or downloads.
• Custom or personalized electronics.
• Accessories or peripherals (such as headphones, chargers, cables) once opened.
• Batteries or consumable items.
• Gift cards or vouchers.

2. How to Return an Item

To initiate a return, please follow these steps:

• Contact us within [X] days of receiving the product. Reach out to us at [your email] or [your phone number] with your order number, product details, and the reason for return.
• You will receive a Return Authorization Number (RAN) and instructions on how to return the product.
• Ship the product back to us in its original, unused condition along with all original packaging, accessories, and manuals. Return shipping fees are the customer’s responsibility, except in cases of defective or damaged items.

Please Note: Return requests will be processed after inspection of the returned product.

Returns for Defective or Damaged Items

If your electronic product is defective, damaged, or not as described upon arrival, we will accept returns for a full refund or exchange. In these cases:

• Contact us immediately at [your email] or [your phone number] with a description of the issue and clear photographs of the damaged or defective product.
• We will provide a prepaid shipping label for the return, and you will not be responsible for the return shipping fees.
• Upon receiving the defective item, we will either issue a full refund to your original payment method or send a replacement at your choice.

Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If the return is approved, your refund will be processed and automatically credited to your original method of payment within [X] business days.

Refunds for defective or damaged items will include the full purchase price and any applicable taxes.

Refunds for returns due to change of mind or non-defective products may be subject to a restocking fee, and original shipping charges will not be refunded.

6. Exchanges

If you would like to exchange an electronic item for another model, color, or size, please follow the return process outlined above. Once we receive the returned item, we will assist you with placing a new order. You may be responsible for the difference in price between the returned product and the exchanged product.

7. Late or Missing Returns

If you have returned your product but have not received a refund within the expected timeframe:

• First, check your bank account or payment method again, as refunds may take time to process.
• Then, contact your credit card company or bank—it may take some time before the refund is officially posted.
• If you still haven't received your refund after checking, please contact us at [your email] or [your phone number].

8. Return Shipping Costs

• For defective or damaged items, return shipping will be covered by us.
• For returns due to change of mind or incorrect ordering, return shipping costs will be the customer’s responsibility.
• We recommend using a trackable shipping service for returns, as we are not responsible for lost or undelivered returns.

9. Changes to This Return Policy

We may update or revise this Return Policy periodically to reflect changes in our business practices or legal requirements. Any changes will be posted on this page, and the effective date will be updated accordingly. Please check this policy regularly to stay informed of any changes.

Contact Us

If you have any questions or concerns about this Return Policy or need assistance with a return, please contact us at:

Email: info@shriswastikgeneraltrading.com/
Phone: +971-583074002
Address: Shams Business Center, Sharjah Media City Free Zone AL Messaned Sharjah UAE.